What you are going to LEARN in this episode:

What’s is like to be a Virtual Assistant
The importance of English Proficiency
How the BPO and Call Center industries help train Virtual Assistants
Why a “home-based” VA jobs provide safety and freedom

Welcome back! In an effort to remove the MYSTERY around working with a Virtual Assistant, I interview Cherry Lou, the Recruitment Manager! We’ve been working together for a few months and she opens up with her story and experience in the call center and “BPO” industry right after graduating with a 4 year degree. I hope you come away with valuable insights on the freedoms and opportunities available by becoming (and working with) a Virtual Assistant and you realize that they aren’t much different than you, the Entrepreneur. Everyone is using the skills and talents they’ve built to open doors, make connections and hopefully better their and their family’s lives.

We start out hearing Cherry Lou explain what the BPO (or Business Process Outsourcing) industry and her experience working in a call center for AT&T. She goes on to explain why the BPO industry is so popular in the Philippines and how the skills learned while working in call centers builds the skills necessary to be an awesome Virtual Assistant.

A typical day of a chat support representative in the Philippines:

Traveled 1-2 hours to go into work. (each way, unpaid travel)
Graveyard shift which often feels dangerous to travel alone
Very long days (check in 30 min before shift starts). Only paid for 8 hours/day, but often had to work much longer until the clients stopped calling
Didn’t allow for much creativity or dynamic work. All scripted and it got really unmotivating!

We continue on to hear how Cherry Lou decided to change call center jobs and why she saw it as a real first step to building her own freedom. Eventually, after several years of similar call center tasks, she felt confident enough to become a Virtual Assistant and work from home! Tune in to find out how…

Being a VA is so much better than working in the BPO industry. Repetitive tasks, little to no creativity and bosses who don’t appreciate you…sounds terrible!

We end the interview by discussing the importance of English and when the average Filipino begins learning the English language. Without the ability to read, write and speak English, many Virtual Assistant positions are very limited and this is one of our TOP skills that we test for when matching our clients with a new virtual team member.

Contact Info:

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Meet the hosts

Ashe Whitener is the founder and host of the Liberty Entrepreneurs Podcast which aims to provide an alternative perspective to achieving individual freedom through the creative, entrepreneurial process rather than through the tried and failed process of politics. Ashe has two BS degrees in Engineering and is also an original member of Peter Schiff’s Euro Pacific Bank where he is currently the Head of Business Development. Much of Ashe’s experience has come during his time living in Panama and he continues to consult global teams on various projects including tech startups and offshore asset protection.